Dell Maroc Emploi et Recrutement

Vous souhaitez faire carrière chez Dell Maroc ?

Chez Dell Casablanca (casanershore), qui fait partie de la gamme Dell Technologies, les défis à relever et les récompenses à obtenir sont infinis. Il existe des opportunités dans le monde entier. Une équipe de collègues animée par la collaboration. Une culture qui encourage l’innovation, défend des valeurs et un environnement de travail hétérogène et inclusif. Nos collaborateurs font preuve de force et d’intelligence et donnent le meilleur d’eux-mêmes dans leur travail afin d’assurer la réussite de nos clients. 

Notre dynamique repose sur les équipes de vente, marketing, chaîne logistique, ingénierie, finance, juridique, gestion, opérations, ressources humaines etc., etc. Bien sûr, nous sommes une entreprise technologique, mais nous sommes avant tout une entreprise formée d’individus, et nous leur accordons l’attention 

20 Postes à Pourvoir chez Dell Maroc  (Casablanca)

Cliquez sur l’intitulé du poste qui vous intéresse pour postuler

Emploi Dell Maroc

Technical Sales Representative – French Speaker

Inside Sales Representative (French Speaker)

• Directly sell products or services offered by Dell to consumers
• Promote and enhance Dell Products & Services
• Provide customers with technical information on Dell’s offer as well as necessary business proposals to achieve sales target
• Generate excellent customer satisfaction by building customer loyalty and encouraging customers to promote Dell products in their environment
• Stay up-to-date concerning the competitive offers (product / price) and developments in the microcomputer market
• Process orders: verification, customer reminder, payment tracking
• Achieve and exceed targets in terms of turnover, Margin, Mix products

Inside Sales Representative (Spanish Speaker)

• Responsible for achieving short and long term set targets
• Responsible for hitting monthly/ quarterly set KPIs
• Serves customers through all vehicles – Outbound, Inbound and Chat
• Effectively and in timely manner drives lead gen process, account plays and marketing sales/marketing ready leads
• Accountable for weekly outlook/ commit
• Actively works with Sales Team Manager and Coaches on personal hard and soft skill development
• Stays informed about marketing and merchandising activities that will help to articulate market advantage to consumer customers

Inside Sales Manager – Mid Market France

Senior Analyst, Talent Acquisition

• Responsible for recruitment, screening and selection of candidates for all levels across the organization.  Partners with wider teams to deliver results. Anticipates and identifies customer needs and takes proactive actions to meet those needs.
• Develops effective and strong relationships with stakeholders. Is proactive in identifying issues and proposing solutions to those issues. Often points out areas of concerns before those are identified by the customer.
• Maintains clear communication and displays a sense of urgency with clients by providing continuous feedback while implementing initiatives. Generates new ideas, goes beyond the status quo, recognizes the need for new or modified approach, brings perspectives and approaches together, combining them in creative ways.
• Constantly seeks ways to improvise processes and systems. Takes the lead to network within and outside the organization to bring the best talent. Develop strong knowledge base of industry drivers, trends, key players and direct competition.
• Drive talent pipeline by leveraging external and internal network. Actively participate in weekly reviews and align with business objectives.

Technical Support Sr. Specialist-German Speaker

• Provides first Level Technical Support on Dell supplied products and/or peripherals
• Identifies and resolves issues affecting customer client systems
• Monitors and tracks issues to ensure accurate resolution
• Uses troubleshooting techniques and tools to identify technical defects/issues
• Assumes a proactive role in technical support call avoidance by identifying known problems and documenting resolutions

Customer Care Agent-French Speaker

Specialist, Client Technical Support

• Provides first Level Technical Support on Dell supplied products and/or peripherals
• Identifies and resolves issues affecting customer client systems
• Monitors and tracks issues to ensure accurate resolution
• Uses troubleshooting techniques and tools to identify technical defects/issues
• Assumes a proactive role in technical support call avoidance by identifying known problems and documenting resolutions
• Meeting the revenue goals

Finance Development Program _ FDP – Morocco

• Interactions and reporting responsibilities to senior management and executives
• Statistical analysts, planning, budgeting and forecasting
• Process improvements
• Building analytical models
• OPEX analysis and planning and Investor analysis and market studies
• Business case analysis and trending analysis
• Internal control compliance

Specialist, client Technical Support

• Provide hardware technical and software quality support  to all customers, lead to a fast and effective resolution of technical problems faced
• Being the point of contact for all customer’s technical requests
• Address issues and other customer inquiries through Chat\Email\phone within deadlines
• Manage the escalation of problems with the support of level 2
• Keeping up to date technically (hardware & Software) through internal and external training and personal practice
• Share information on specific problems contributing to the improvement of the quality of technical support, or customer service
• Play a role in monitoring Technology

HR Administrative Intern

• Preparing and distributing letters, work certificates …
• Archiving documents in personnel files
• Managing employees requests by answering their questions
• Supporting the administrative tasks by managing employees ‘working time and holidays
• Other duties of personnel administration can be required

Sales Compensation planning Senior Manager

• Lead the Sales Compensation team, ensuring timely and accurate commission payouts based on compensation plans, policies, crediting rules and payout calendars.
• Coaching and developing team members
• Engage and manage relationships with leaders in Sales, Finance, Sales Operations, etc.
• Apply data analytics
• Assess and identify processes in need of improvement
• Troubleshoot comp issues and engage with business owners of upstream/downstream processes to drive corrections and closure
• Enforce controls where necessary

Specialist Client Tech Support

• Handling customer enquiries for repair and upgrade requests
• Troubleshooting and fixing of technical problems
• Meeting the revenue goals
• Active guidance and online maintenance for the customers on the phone and Email
• Communication and customer handling skills at high level
• Ability to handle the backlog cases in a timely manner
• Knowledge of Spares Parts and Moxie

Customer Care Senior Associate

Graduate Sales Representative (English Speaker) 

Technical Support Agent

Global Account Quality Data Intern

Graduate Inside Product Specialist Spanish or Italian speaker

Client Solutions Intern

• Act as an assistant to the Inside Product Specialists
• Provides product or business unit specific expertise
• Responsible for helping selling a defined set of products or services
• Support the Client Solutions team and sales organization to meet and/or exceed their objectives
• Identifies customer needs/requirements, and recommends the appropriate products and solutions
• Remains up-to-date on new product, technology, and service offerings
• Assists in the on-going technical education and development of the broader team

Inside Sales Manager- French Speaker

• Direct and manage a team of Inside Sales Representatives responsible for proactively building and developing business relationships with small business and consumer end customers
• Help shape deals with complex pricing, competitive analysis and longer deal cycle and engage in strategic projects outside of his/her direct scope to drive overall business growth in line with Dell’s strategy
• Engage with customers and partners proactively to build and retain relationship
• Coach the team on soft/ hard skills as well as in the usage of Salesforce.com as a customer relationship management tool
• Takes responsibility for the career development/planning, performance discussions
• Manages the hiring, staffing and maintaining of a diverse and effective sales workforce.
• Ensures the training of the sales reps, account managers and himself/herself to ensure the high service level, profiling ability and finding the right opportunities
• Capacity to influence others and to collaborate with cross-functional teams
• Has a great market awareness helping to be involved directly on business management

آخر أجل هو 01 فبراير 2019

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