9 Postes à Pourvoir au Fairmont Royal Palm Marrakech Maroc

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Emploi Maroc Fairmont Royal Palm Marrakech Adresse

Relevant du Superviseur Housekeeping, les responsabilités et les fonctions essentielles du poste comprennent, sans s’y limiter :

Offrir en permanence un service professionnel, avenant et attachant ;
Nettoyer toutes les chambres assignées, notamment dépoussiérer, faire les lits, retirer le linge sale des chambres et récupérer le linge propre dans les placards à linge, passer l’aspirateur, nettoyer la salle de bains, nettoyer l’intérieur des fenêtres, réapprovisionner les chambres ;
Signer un registre quotidiennement lorsque les passe-partout sont confiés et rendus ;
Veiller à l’utilisation appropriée des produits et de l’équipement de nettoyage ;
Mettre à jour et consigner la liste de toutes les chambres propres ;
Étiqueter correctement tous les objets perdus et les remettre au bureau de l’entretien ménager ;
Respecter les politiques, les procédures et les standards de service du département ;
Signaler les éléments nécessitant un entretien ;
Respecter toutes les politiques d’hygiène et de sécurité ;
Autres tâches, telles qu’assignées.

Réceptionniste

Relevant du Chef de la Réception, les responsabilités et les fonctions essentielles du poste comprennent, sans s’y limiter :

Contrôle de la réservation (dates d’arrivée, de départ, documents éventuels : voucher,…)
Contrôle des modalités de paiement (carte de crédit, voucher, autre,…)
Contrôle de la répartition des chambres en cas d’accueil de groupe ;
Réponse au client pendant la durée du séjour sur des questions d’ordre pratique, touristique,…
Traitement des contestations éventuelles ;
Information sur les prestations offertes par l’hôtel ;
Gestion de la facture de l’arrivée au départ du client ;
Gestion et clôture des comptes clients ;
Encaissements ;
Gestion des fonds de caisse et passages de caisse ;
Tenue du secrétariat de la réception ;
Promotion des produits de l’hôtel ;
Fidélisation de la clientèle ;
Information sur l’environnement de l’hôtel et les ressources locales ;
Communication avec les autres services et notamment celui des étages ;
Transmission des consignes et commandes aux services concernés ;
Optimiser le taux d’occupation et le chiffre d’affaires ;
Passer avec aisance d’une langue à l’autre.

Standardiste

Relevant du Chef de la Réception, les responsabilités et les fonctions essentielles du poste comprennent, sans s’y limiter :

Proposer constamment un service professionnel, amical et agréable ;
Donner un service courtois, rapide et empathique à tous les invités ;
Traiter tous les appels, externes et internes, en les réacheminant ou en aidant les invités ;
Se charger des demandes des clients et assurer le suivi conformément aux normes de l’hôtel et du service ;
Communiquer tout problème pertinent au chef de service ;
Avoir une connaissance pratique suffisante de tous les départements, notamment de l’entretien ménager, de la réception et des services techniques ;
Mettre à jour le système logiciel ;
Assurer la liaison pour les invités qui demandent des informations relatives à tous les aspects de l’hôtel ;
Faire les réservations dans les restaurants à la demande des invités ;
Prendre les commandes pour le service à la chambre et les transmettre à celui-ci sans délai ;
Éliminer les intermédiaires non essentiels pour toute demande des invités ;
Faire un suivi, dans les délais prescrits, pour toute livraison faite aux chambres et pour tout problème émis par un invité ;
Connaître parfaitement l’intégralité des procédures d’urgence de l’hôtel ;
Respecter les politiques, les procédures et les normes de service du département;

Marketing Executive

Relevant du Directeur Commercial & Marketing, les responsabilités et les fonctions essentielles du poste comprennent, sans s’y limiter :

Prendre en charge les différentes études de marchés réalisés par l’hôtel ;
Participer à l’élaboration de communiqués concernant l’Hôtel ;
S’assurer que l’Hôtel reçoive une exposition régulière dans les médias locaux et internationaux ;
Planifier, organiser et superviser toute séance photos de l’Hôtel pour l’élaboration de dépliants, reportage… ;
Préparer la documentation pour les mailings ;
Organiser et coordonner les visites de journalistes, agents de voyages… ;
Participer à l’élaboration des publicités de l’Hôtel, dépliants et autres documents publicitaires ;
Participer à la coordination des événements Marketings en interne comme en externe ;
Gérer les stocks de photos utilisés à des fins professionnelles ;
Mettre à jour le site Internet de l’Hôtel ;

Agent de réservation

Relevant du Responsable des réservations, les responsabilités et les fonctions essentielles du poste comprennent, sans s’y limiter :

Proposer en permanence un service professionnel, avenant et attachant
Réserver et consigner les demandes de réservation à l’aide du système PMS (Property Management System)
Remplir les listes de réservation tout en s’assurant au besoin de l’exactitude des données
Mettre à jour les réservations en assurant un processus d’arrivée et de départ parfait
S’assurer de la maximisation des recettes en réalisant des ventes de chambres de catégorie supérieure et en recommandant les installations de l’hôtel
Rester en liaison avec le département Ventes et les autres départements le cas échéant
Répondre rapidement aux questions par téléphone ou par courrier électronique
Informer les clients sur les installations de l’hôtel de manière efficace et utile
Respecter les politiques, les procédures et les standards de service du département
Respecter toutes les politiques de sécurité
Autres tâches, telles qu’assignées

Commis de rang

Relevant du chef de rang, les responsabilités et les fonctions essentielles du poste comprennent, sans s’y limiter :

Proposer en permanence un service professionnel, avenant et attachant
Servir les clients selon leurs attentes et les standards Fairmont.
Etre responsable de la bonne exécution des mises en place et de la préparation de son secteur
Préparer les couverts selon les commandes, chercher la nourriture en cuisine et débarrasser les tables de son secteur
Utiliser le système de caisse « Micros » et passer les commandes de boissons et nourriture.
Assurer les travaux d’ouverture et de fermeture du restaurant, alternativement avec ses collègues de travail.
Communiquer les problèmes ou anomalies à son superviseur
Participer aux formations offertes dans la restauration
Participer au service des banquets et des manifestations se déroulant à l’hôtel, sur demande
Parfaire ses connaissances techniques et théoriques afin d’assurer un service parfait d’une clientèle exigeante
Connaître les standards techniques et émotifs de LQA et les mettre en pratique
Connaître le concept du FCB
S’engager sur la qualité de son service, sa discrétion et sur sa parfaite honnêteté
Respecter rigoureusement les prescriptions d’hygiène et sanitaires
Avoir une attitude professionnelle, être souriant/e et garder en tout temps le calme
Respecter les politiques, les procédures, les règlements et les normes de service relatives aux points de vente
Respecter toutes les politiques d’hygiène et de sécurité lors de la manipulation de nourriture et de boissons
Respecter les normes ergonomiques de travail en règle de santé & sécurité
Autres tâches, telles qu’assignées.

Agent Relation Clientèle

Relevant du Responsable service à la clientèle, les responsabilités et les fonctions essentielles du poste comprennent, sans s’y limiter :

Proposer en permanence un service professionnel, avenant et attachant ;
Accueillir les clients tout en s’assurant que l’intégralité des standards de service est respectée ;
Informer les clients sur les installations de l’hôtel de manière efficace et utile ;
Promouvoir les services de l’hôtel ;
Respecter les politiques, les procédures et les standards de service du département ;
Respecter toutes les politiques de sécurité ;
Autres tâches, telles qu’assignées.

Le Fairmont Royal Palm Marrakech recrute. Retrouvez sur cette page toutes les Offres d'Emploi et Annonces de Recrutement du Fairmont Royal Palm Marrakech.

Ritz-Carlton Rabat Dar Essalam recrute 7 Profils

Recrutement au Maroc Ritz Carlton Rabat

Supervisor-Engineering

Install, maintain, perform preventative maintenance on, and recommend replacement of tools, appliances, and equipment. Calibrate all controls, gauges, meters, etc. Identify, locate, and operate all shut-off valves. Order, mark, and stock parts and supplies as needed. Maintain inventory and purchase orders log. Inspect tools, equipment, or machines. Enter and locate work-related information using computers. Operate power lift. Complete the life safety checklist, including the fire-pump run test and generator run test. Inspect fire sprinkler valves and alarm systems. Assist in development of disaster response protocols. Respond and attend to guest repair requests.

Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report maintenance problems, safety hazards, accidents, or injuries; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, and maintain confidentiality of proprietary information. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, and assist individuals with disabilities. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Speak with others using clear and professional language. Visually inspect tools, equipment, or machines. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight. Stand, sit, or walk for an extended period of time. Move up and down stairs and/or service ramps. Perform other reasonable job duties as requested by Supervisors.

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Cashier-General / paymaster

Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes. Organize, secure, and maintain all files, records, cash and cash equivalents in accordance with policies and procedures. Record, store, access, and/or analyze computerized financial information. Classify, code, and summarize numerical and financial data to compile and keep financial records, using journals, ledgers, and/or computers. Complete period-end closing procedures and reports as specified. Audit cashier banks periodically according to SOPs. Maintain, distribute, and record petty cash, cashier banks, and contracts. Document, maintain, communicate, and act upon all Cash Variances according to SOPs. Act as liaison between property and armored car service or primary banking institution. Participate in internal, external, and regulatory audit processes and ensure compliance with SOPs.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette; ensure that coworkers understand their tasks. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

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Engineer-Technician-HVAC

Inspect, repair, and maintain HVAC, air quality control, and refrigeration equipment. Maintain and conduct daily inspections of the mechanical plant. Monitor and control property temperature. Monitor and analyze energy and utilities usage. Calibrate all controls, gauges, meters, and other equipment. Assemble, install, test, repair, and maintain electrical systems or electronic wiring. Assemble, install, and maintain pipe assemblies, fittings, valves, etc. Perform routine pool and spa maintenance.

Follow all company and safety and security policies and procedures; report maintenance problems, safety hazards, accidents, or injuries; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, and anticipate and address guests’ service needs. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Reach overhead and below the knees. Move in confined or elevated spaces. Move over sloping, uneven, or slippery surfaces. Move up and down stairs, service ramps and/or a ladder. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight. Assist with moving, lifting, carrying, and placing of objects weighing in excess of 100 pounds. Perform other reasonable job duties as requested by Supervisors.

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Maintenance Admin

Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservations, and answer inquiries from guests. Transmit information or documents using a computer, mail, or facsimile machine. Operate standard office equipment other than computers. Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software. Handle incoming and outgoing mail, including date stamping and distributing incoming mail. Create and maintain computer- and paper-based filing and organization systems for records, reports, documents, etc. Compile, copy, sort, and file records of office activities, business transactions, and other activities. Enter and locate work-related information using computers and/or point of sale systems.

Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

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Laundry Manager

Complete inventory of uniforms and linens.

Conduct monthly inventory of laundry supplies.

Report faulty equipment, maintenance needs, and safety hazards to manager/supervisor.

Train employees on all laundry procedures, including safety procedures and equipment operation.

Verify that laundry requests are completed for each department as needed. Operate and monitor washing, dry cleaning, and drying machinery.

Inspect linens and terry for damage.

Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees.

Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications.

Ensure uniform and personal appearance are clean and professional. Maintain confidentiality of proprietary information; protect company assets.

Support all co-workers and treat them with dignity and respect. Support team to reach common goals.

Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.

Stand, sit, or walk for an extended period of time or for an entire work shift. Visually inspect tools, equipment, or machines (e. g., to identify defects).

Reach overhead and below the knees, including bending, twisting, pulling, and stooping.

Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces and steps.

Move up and down stairs and/or service ramps.

Listen and respond appropriately to the concerns of other employees.

Speak with others using clear and professional language. Perform other reasonable job duties as requested by Supervisors.

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General Manager – Marriott Marrakesh

Functions as the primary strategic business leader of the property with responsibility for all aspects of the operation, including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment to both Marriott International and property ownership. Verifies implementation of the Marriott brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations, increased profit and market share. Holds property leadership team accountable for strategy execution, and guides their individual professional development. The position ensures Marriott International sales engines are leveraged and initiates independent and proactive sales activities, when appropriate, to generate demand. Verifies that the objectives and goals of Marriott and property owners work together to achieve brand positioning and success. Builds owner loyalty through proactive communication, setting and managing expectations and delivering solid business results. The position is actively involved in the local community and builds strong relationships with local officials, businesses, and customers. Represents Marriott Hotels & Resorts in all leadership actions.

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 8 years’ experience in the management operations, sales and marketing, finance and accounting, or related professional area.

• 4-year bachelor’s degree in Business Administration, Hotel and Restaurant Management, or related major; 6 years’ experience in the management operations, sales and marketing, finance and accounting, or related professional area.

Preferred:

• General Manager experience in limited or full-service property.

• Ability and willingness to work flexible hours including weekends, holidays and late nights.

• Property industry work experience, demonstrating progressive career growth and a pattern of exceptional performance.

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Hotel Manager – Marriott Marrakesh

Functions as the strategic business leader of property operations and acts as General Manager in his/her absence. Areas of responsibility include Front Office, , Retail/Gift Shops, Recreation/Fitness Center, Housekeeping, Security/Loss Prevention, Engineering/Maintenance, Food and Beverage/Culinary and Event Management, where applicable. Position works with direct reports (Executive Committee members and department heads) to develop and implement the operations strategy and ensuring implementation of the brand service strategy and brand initiatives. The position ensuring operations meet the brand’s target customer needs, ensuring employee satisfaction, focuses on growing revenues and maximizes financial performance. As a member of the Executive Committee, develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and property employees and provides a return on investment.

CANDIDATE PROFILE

Education and Experience

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9 Postes à Pourvoir au Fairmont Royal Palm Marrakech Maroc

Cliquez sur l’intitulé du poste qui vous intéresse pour postuler

Le Fairmont Royal Palm Marrakech recrute. Retrouvez sur cette page toutes les Offres d'Emploi et Annonces de Recrutement du Fairmont Royal Palm Marrakech.

Ritz-Carlton Rabat Dar Essalam recrute 7 Profils

Supervisor-Engineering

Cashier-General / paymaster

Engineer-Technician-HVAC

Maintenance Admin

Laundry Manager

General Manager – Marriott Marrakesh

Hotel Manager – Marriott Marrakesh

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